Netflix provides on-demand video streaming and works on many platforms – TVs, streaming devices, phones, and regular browsers. As with any video streaming program, glitches can occur, which can manifest as a black screen, the app freezing at a certain place like the logo, or displaying a certain error. In this article I have collected all possible errors that you may see on your TV, computer or phone screen.
General tips for troubleshooting Netflix errors
Whatever the errors are, the best solution is to reboot the device you are running Neflix on, reboot your TV or device, if you are using the app on your phone or computer, restart the app. If even after rebooting you see an error, refer to the table below to determine the nature of the error.
Netflix Error Chart
| Error Code | Description | Possible Causes | Fixes |
|---|---|---|---|
| (-12) | Network connectivity issue. Your internet isn’t working properly. | Network issues, Wi-Fi instability. | Check if other devices/apps can connect to the internet and troubleshoot your connection. |
| (-1001) | Device cannot connect to Netflix service. | Device connection issues. | Try another device, check your internet connection, or verify Netflix’s service status. |
| (-1014) | Netflix needs to refresh application data. | App data corruption. | Sign out of Netflix and sign back in. |
| 117 | Data corruption in the Netflix app. | App data corruption. | Uninstall and reinstall the Netflix app. |
| 1001, 10002 | Device information needs to be refreshed (iPhones/iPads). | Outdated or corrupt device data. | Reboot your device, reinstall the app, and update iOS/iPadOS. |
| 1003 | Outdated app or data. | App or device data is outdated. | Update device software and Netflix app, or reinstall the app. |
| 1018 | Cached data needs refreshing (Android). | Cached app data issue. | Restart your device, clear Netflix cache, or reinstall the app. |
| 1044 | Unsupported device (TVs, cable boxes, Android, etc.). | Device incompatibility with Netflix. | Restart the device, reinstall Netflix, or switch to a supported device. |
| C7111-5095, F7111-5095 | Account issue (e.g., using Netflix in a different country or through third-party subscriptions). | Account region mismatch or subscription issue. | Contact Netflix support for assistance. |
| DLS.101 | Problem with downloaded content (Android). | Corrupted downloaded content. | Delete and re-download the problematic content. |
| E101 | Payment method issue. | Payment method issue. | Update your payment method or contact the provider. |
| M7353-5101 | Browser extension interfering with Netflix. | Browser extensions or outdated browser. | Update your browser, restart your computer, or disable extensions one by one. |
| S7353-5101 | Netflix information on Mac needs to be refreshed. | App data or connection issue. | Restart your Mac and check for macOS updates. |
| S7701-1003 | Safari in private browsing mode (iPad/Mac). | Safari settings issue. | Use a non-private Safari window and log in to Netflix. |
| tvq-pb-101 (E104, 1.10.5005) | Unsupported device for Netflix playback. | Device compatibility issue. | Contact the manufacturer or switch to a supported device. |
| NW-2-5 | Network connectivity issue. | Wi-Fi instability or router issues. | Restart your router, check for network outages, improve Wi-Fi signal strength. |
| UI-800-3 | Corrupted app data. | Corrupted or outdated app data. | Clear the Netflix app data or reinstall the app. |
| 100 | Outdated app or server issue. | Server-side issue or outdated app. | Update the Netflix app or check the Netflix Help Center for server status updates. |
| 12001 (Android) | App data issue. | App data corruption. | Clear the Netflix app data or reinstall the app. |
| NW-1-19 | Network connectivity issue. | Network configuration issues. | Check your internet connection, restart your router, or try a different network. |
| UI-113 | General app issue. | App corruption or connectivity issues. | Sign out and back into Netflix, clear app data, reinstall the app, or restart your device. |
| H7353 | Windows app issue. | Outdated or corrupted app files. | Update the Netflix app, restart your computer, or reinstall the app. |
| M7111-1331 | Browser issue. | Browser cache or extensions causing issues. | Clear browser cache and cookies, disable browser extensions, try a different browser. |
| M7121-1331-P7 | Browser compatibility issue. | Browser version not supported by Netflix. | Update your browser or try a different one compatible with Netflix. |
| M7361-1253 | Browser issue (Chrome). | Browser-related issues (Chrome). | Clear browsing data, disable hardware acceleration, or try a different browser. |
| 0013 | Android app issue. | App corruption or device incompatibility. | Clear app data, reinstall the app, or check for device compatibility issues. |
| 1003 | General app issue. | App corruption or outdated data. | Update the app, clear app data, or reinstall the app. |
| 1011 (iOS) | iOS app issue. | App corruption or network issues. | Sign out and back into Netflix, clear app data, or reinstall the app. |
| 1012 | General network issue. | Network connectivity issues. | Check your internet connection, restart your router, or try a different network. |
| 11003 (iOS) | iOS app issue. | App or device-related issues. | Sign out and back in, clear app data, or reinstall the app. |
| NW-3-6 | Network connectivity issue. | Wi-Fi instability or router issues. | Restart your router, check for network outages, try a different network. |
| TVQ-PB-101 | Information storage issue. | App data or device storage issue. | Restart your device, clear Netflix app data, or reinstall the app. |
| S7361 | Browser issue. | Browser data corruption or outdated browser. | Clear browser data, disable browser extensions, try a different browser or update. |
| NW-2-4 | Network connectivity issue. | Wi-Fi instability or router issues. | Check your internet connection, restart your router, or try a different network. |
| M7399 | Browser issue. | Browser cache or extensions causing issues. | Clear browser data, disable browser extensions, try a different browser or update. |
| NW-4-8 | Network connectivity issue. | Network or router issues. | Similar to NW errors, check your internet connection, restart your router. |
| UI3012 | General browser issue. | Browser settings or data issues. | Refresh the page, clear browser data, disable browser extensions, or try a different browser. |
| 22004 | Download issue. | Device storage or network issue. | Check your device storage, ensure stable internet, or retry later. |
| AVF:11800, 11819, 11839, 11870 | Playback issue. | App or device incompatibility. | Restart the app, restart your device, check for device compatibility, or try a different title. |
| ATV-UI92 | Apple TV app issue. | Apple TV or app-specific issue. | Restart the app, restart your Apple TV, or reinstall the app. |
| AIP-703 | Account payment issue. | Payment processing issue. | Update your payment information or contact Netflix customer support. |
| B2-N109 | Billing issue. | Payment processing issue. | Update your payment information or contact Netflix customer support. |
| E100, E104, E106, E109, E114, E115, E118, E119 | General app issues. | App or connection issues. | Restart the app, clear app data, reinstall the app, or check for device compatibility. |
| D7353, D7361, D7377 | Download issues. | Storage or network issues. | Check your device storage, ensure stable internet, or retry downloading later. |
| DL1-W8 | Device limit reached. | Too many devices registered on account. | Deactivate unused devices or upgrade your Netflix plan. |
| F7121, F7701 | Firefox browser issues. | Browser settings or extensions causing issues. | Clear browser data, disable hardware acceleration, or try a different browser. |
| H7353, HTP-998, H403 | General app or network issues. | App or network issue. | Restart the app, restart your device, check your internet connection. |
